Work
Systems that had to work on Monday morning.
Fourteen years of engineering, described as engineering. Client, employer and product names are withheld — most of this work sits under confidentiality agreements — so each case study describes the problem, the architecture and the decisions instead. Figures are only the ones I can stand behind.
AI & retrieval
A knowledge assistant that answers from your own documents
Documents turned into something people can simply ask — hybrid search rather than vector similarity alone, a reranker that cuts forty candidates to six, and a numbered citation on every answer pointing at the document and page it came from.
AI agents & real-time
A voice agent that takes the call, looks it up, and answers
A caller rings, speaks normally, and gets an answer drawn from live business data — transcription running while they are still talking, a model working out what they actually want, and a query against the systems that already hold the answer.
Automation & generative AI
An unattended production pipeline: a topic goes in, a finished video comes out
A pipeline that takes a topic, researches and scripts it, generates the narration and the visuals, renders the video and files the result — with no human step in the middle. Built partly as a product and partly to learn where multi-stage generative systems fail in practice.
Automation & integration
Taking pressure off a contact centre by moving routine requests out of the phone queue
A messaging channel and a set of automated self-service flows added to an operation where call volume was rising faster than headcount — so routine requests stopped needing a person, and the calls that did land got answered sooner.
Real-time systems
Live telemetry for a commercial vehicle fleet
Continuous data from vehicle-mounted devices turned into live maps, geofence alerts, fuel and maintenance tracking and operational reporting — across a web portal and native apps on both platforms, architected to keep working as the fleet grew.
Systems & integration
Turning a national cultural institution into a connected digital exhibition
Six interactive visitor applications running across more than a hundred devices — touch tables, kiosks and screens — all fed and updated from one central content system, so curators could change an exhibit without anyone touching a device.
Process automation
Clinic operations, from reception to dispensary, on one system
A paper-based clinic workflow replaced by a connected system covering the whole patient journey — reception, screening, consultation, laboratory and dispensary — with medical protocols and prescribing rules managed centrally and rolled out to every site.
Process automation
Replacing paper field surveys with dynamic forms and a live operations view
Field teams moved off paper and onto tablets, with survey forms and their validation rules defined centrally rather than built into the app — so a new survey type became a configuration change instead of a release.
Mobile & scale
A nationwide education platform built for places with almost no connectivity
A mobile application for tracking classroom engagement and application use across a school network of more than a thousand sites — engineered to work properly in remote areas where connectivity is intermittent at best.
The offer
A free AI & automation opportunity review.
You do not need another generic AI strategy document. I look at how your business currently works and come back with practical opportunities where AI, automation, integration or better architecture would reduce manual work and create measurable value — including the ones I would tell you not to bother with.
Two minutes to request. The written map is yours whether or not you hire me, and there is no follow-up sequence.
- 01UnderstandYour current workflow, tools, systems and where things get stuck.
- 02IdentifyRepetitive work, manual handoffs, disconnected systems, AI-shaped problems.
- 03PrioritiseSeparating interesting ideas from the things that would move the business.
- 04RecommendPractical opportunities ranked by impact, complexity and likely return.
- 05ImplementIf you want it built, I design and build it. If not, the map is still yours.