Privacy-policy-TurnWise
We do not sell, rent, or share your personal information with any third party. Ever.
TurnWise
Privacy Policy
Effective Date: 31 May 2025 · Last Updated: 31 May 2025
1. Introduction
Welcome to TurnWise (“we”, “us”, or “our”). TurnWise is a mobile application that helps households and groups manage fair turn rotations — for chores, duties, or any shared responsibility — without arguments.
This Privacy Policy explains what personal information we collect when you use TurnWise, how we use it, how we store it, and your rights regarding that information. By using TurnWise, you agree to the practices described in this policy.
We have written this policy to be plain and readable. If you have any questions, please contact us at privacy@turnwise.app.
2. Information We Collect
We collect only the minimum information necessary to create and maintain your account. We do not collect location data, device identifiers, browsing history, or any other data beyond what is listed below.
2.1 Information you provide directly
When you create a TurnWise account, we collect:
- Phone number — used to identify your account and, if you choose, to allow other group members to find you by phone number when setting up a shared rotation.
- Email address — used as a secondary identifier for your account and to send you important account-related notices such as password resets.
2.2 Information we do NOT collect
We explicitly do not collect:
- Full name or date of birth
- Physical address or location data
- Payment or financial information
- Contacts from your phone address book
- Device identifiers, advertising IDs, or cookies
- Usage analytics, crash logs sent to third parties, or any behavioural data
- Any information about the content of your rotations — task names, group names, and turn history stay within your group only
3. How We Use Your Information
We use your phone number and email address solely for the following purposes:
| Account identity | To uniquely identify your account in our database so your rotation data is linked to you across devices. |
| Account access | To allow you to log in to TurnWise and recover access to your account if you forget your password. |
| Group discovery | To allow other TurnWise users to add you to a shared rotation group by entering your phone number or email. You can opt out of this in Settings. |
| Account notices | To send you transactional emails only — such as password reset links or critical security alerts. We do not send marketing emails. |
We do not use your information for advertising, profiling, analytics, or any automated decision-making.
4. How We Store Your Information
Your phone number and email address are stored in our secure database for as long as your account remains active. Specifically:
- Your data is stored on password-protected, access-controlled servers.
- Only authorised TurnWise personnel can access the database, and only when required to operate or maintain the service.
- We retain your phone number and email for the entire duration your account is active — from the moment you register until you delete your account.
- When you delete your account, your phone number and email address are permanently deleted from our database within 30 days.
We do not back up your personal data to third-party cloud providers. We do not transfer your data outside the country in which our servers are hosted.
5. Data Sharing and Disclosure
We do not sell, rent, trade, or otherwise share your phone number or email address with any third party under any circumstances.
Your personal information is never:
- Sold or licensed to advertisers or data brokers
- Shared with analytics or tracking companies
- Disclosed to third-party service providers
- Used for cross-app tracking or targeted advertising
The only exception is if we are required by law to disclose information in response to a valid legal order or government request. In such cases, we will notify you unless legally prohibited from doing so.
6. Your Rights
You have full control over your personal information. At any time, you may:
- Access — request a copy of the personal information we hold about you.
- Correct — update your phone number or email address directly in the app under Settings > Account.
- Delete — delete your account at any time via Settings > Account > Delete Account. This permanently removes your phone number and email from our database within 30 days.
- Withdraw consent — if you no longer wish to use TurnWise, simply delete your account. We have no continuing use for your data once you do so.
To exercise any of these rights, use the in-app tools or contact us at privacy@turnwise.app. We will respond within 14 days.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:
- Encrypted connections (HTTPS/TLS) for all data transmitted between the app and our servers.
- Passwords stored using industry-standard hashing (bcrypt). We never store your password in plain text.
- Database access restricted to authorised personnel only, with access logs maintained.
- Regular security reviews of our infrastructure.
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you promptly by email.
8. Children’s Privacy
TurnWise is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with their information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this document and notify you via a notice in the app or by email if the changes are material.
Your continued use of TurnWise after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
| engr.saadasif@gmail.com | |
| Response time | Within 14 business days |
This document applies to the TurnWise mobile application. By using TurnWise, you acknowledge that you have read and understood this Privacy Policy.